Rakuten AI
Rakuten AI
Senior Project Manager AI
As a seasoned professional in digital strategy and transformation, I excel in developing and implementing digital experience strategies that align with business goals.
With a strong focus on user experience (UX) design, I lead efforts to enhance user satisfaction and engagement through comprehensive user research and usability testing.
I specialise in creating and optimising customer journey maps, analysing touchpoints to identify improvement opportunities, and driving digital transformation initiatives to modernise business processes.
My expertise includes integrating new technologies to enhance digital capabilities and utilising data analytics to inform strategies and measure performance.
My cross-functional collaboration skills ensure cohesive digital experiences by working closely with marketing, IT, and product teams. I develop resonant content strategies, oversee digital content management, and implement engagement and retention strategies to boost customer loyalty.
I stay updated on emerging technologies to maintain a competitive edge, continuously optimize digital platforms, and manage budgets to maximise ROI. Leading and mentoring a team of digital professionals, I foster a culture of innovation and continuous improvement. My strategic vision and execution capabilities have consistently driven successful digital projects from conception to completion.
Key Responsibilities
Available on request
Projects
rakuten-AI.com Next Next